Fat Cow Support runs 24 hours a day, 7 days a week, with help in sales, billing, technical support, and more. The HeiferCratic Oath at Fat Cow Support promises that all your questions will be answered by an enthusiastic and friendly member of their Moo Crew. If they fail to meet your expectations, they offer a free month of hosting. Fat Cow’s website shows pages of “Love Notes” testifying to their exceptional customer service.
Communication and Customer Support
Fat Cow Support begins by calling you within your first week of service to welcome you and offer you assistance. Support continues with two toll free telephone numbers where a trained and knowledgeable North American will answer your call within two minutes, at any hour, any day of the week. The knowledgeable Moo Crew is also available through live chat, accessible through their website, anytime. A representative will answer almost immediately and answer your questions in minutes. Additionally, an online form is available for e-mail support. Your questions or service issue will be assigned a reference number, allowing you to follow up in any way you choose. For instance, if you need additional support after beginning support by e-mail, you can give your reference number to the support representative on live chat or on the phone.
Library of Information and Tutorials
Fat Cow Support includes a vast knowledgebase founded on frequently asked questions. Topics include Account Management, Building your Website, Domain Registration and Services, Email Management, Email: Microsoft Exchange, E-Commerce Services, Marketing and Promoting your Website, Referral Programs, Reseller Programs, Scripting, Site Add Ons, and Website Management. In additional to the library of information on each of the listed topics, video tutorials are also available in these categories. The short video tutorials are well made and load quickly and smoothly and include detailed guides for using Joomla, WordPress, Outlook, and Fat Cow Support. A simple user guide is also available on the support panel featuring information on understanding web hosting, managing your domain name, configuring your email, designing your website, selling online, managing your account, and finding help on the Fat Cow site.